Refund Policy



Our refund policy is to provide a full refund to any customer within 30 days of their purchase when the certificate in question has been issued. In cases where the certificate has not or can not be issued, a full refund can be provided up to 90 days after the initial purchase. PLEASE make every effort to contact us by email at support@ksoftware.net inside 90 days if you would like to request a refund.

Shipping and eToken charges for EV code signing certificates are non-refundable.